Ilja GorelikMaking the Switch: The Transition from Multichannel to Omnichannel CommunicationsIn the highly competitive business landscape, cultivating (and maintaining) customer relationships is critical to realizing long-term…Jul 24, 2023Jul 24, 2023
Ilja GorelikHow Omnichannel Technology is Transforming the Retail IndustryIn the 21 st-century, the retail industry is increasingly sophisticated as consumers are demanding a seamless shopping experience from…Jul 13, 2023Jul 13, 2023
Ilja GorelikWhy Brands Must Use Customers’ Preferred Communication ChannelsEffective customer communication can facilitate a product or service purchase, even if the company missed the mark on the first try…May 26, 2023May 26, 2023
Ilja GorelikMitto — Green Brands Must Understand Their Customers to Market WiselyMany companies believe that being sustainable is enough to stand out in the market. Unfortunately, the hard truth is that green businesses…May 22, 2023May 22, 2023
Ilja GorelikDiverse Business Communication Channels Power the Omnichannel RevolutionThe telecommunications industry provides the framework for business-to-business (B2B) and business-to-consumer (B2C) interactions. Rapid…Apr 29, 2023Apr 29, 2023
Ilja GorelikCustomer Engagement and Experience Increasingly Play a Key Role in Companies’ GrowthIn the rapidly evolving global economy, businesses must take advantage of technologies and marketing strategies that position the firms for…Apr 21, 2023Apr 21, 2023
Ilja GorelikCouncil Post: 5 Ways Small Businesses Can Deliver Big Customer ServiceSmall businesses (SMB) often face the challenge of delivering big customer service with limited resources and staff. Providing excellent…Apr 11, 2023Apr 11, 2023
Ilja GorelikWie man Kundenerlebnisse bis zum Jahr 2023 verbessern kannWenn Kundensupport und Marketingstrategien zufriedene Kunden kreieren und gleichzeitig der Umsatz gesteigert wird, dann kann für alle…Apr 11, 2023Apr 11, 2023
Ilja Gorelik3 Thought Leaders Highlight The Role of Customer Experience in Business SuccessThe 21st-century telecommunications arena hosts an increasing number of product and service providers. Some companies cater to the consumer…Apr 11, 2023Apr 11, 2023
Ilja GorelikThe Advantages of Personalized Customer Engagement: Insights from Mitto Case Studies —…Effective customer engagement is a continual trial for brands trying to make an impact in their industries. Customer experience is what…Mar 14, 2023Mar 14, 2023
